Composition (compositionoflife.kr) operates its refund and exchange policy as follows, based on the "Act on the Consumer Protection in Electronic Commerce, etc.", to ensure that customers can use the service with peace of mind.
Article 1 (Application Period for Withdrawal of Subscription and Exchange/Refund)
You may apply for withdrawal of subscription (exchange or refund) within 7 days from the date of receipt of the product. However, if the contents of the product differ from the display or advertisement or if the contract is performed differently from the terms, you may apply within 3 months from the date of receipt of the product, or within 30 days from the date you became aware of or could have become aware of such fact.
Article 2 (Method of Application)
If you wish to exchange or return an item, please provide your order number and reason to the customer center below, and we will assist you.
- Customer Center Phone: 070-8019-1640
- Email: love@dhara.day
After submitting a consultation request, please return the product according to the instructions. An exchange or refund will be processed after verifying the returned item.
Article 3 (Cases where exchange or refund is possible)
- Within 7 days from the date of receipt of the product, provided that the product and its components (packaging, accessories, free gifts, etc.) are undamaged
- If the product differs from the labeling or advertisement, or if the contract is fulfilled differently from the terms due to reasons attributable to the seller, such as defects or incorrect delivery
Article 4 (Cases where exchange or refund is restricted)
In the following cases, exchanges or refunds due to a customer's simple change of mind may be restricted pursuant to Article 17, Paragraph 2 of the Electronic Commerce Act.
- In the event that the product is lost or damaged due to reasons attributable to the customer (except for cases where the packaging is damaged to check the contents of the product)
- If the value of the product has significantly decreased due to the customer's use or partial consumption
- In cases where the value of a product has significantly decreased over time to the point where resale is difficult
- If the packaging of a reproducible product is damaged
In addition, due to the nature of the products, exchanges and refunds for the following categories are restricted after opening or use to protect hygiene and quality.
- Food products such as tea and snacks: If the packaging has been opened or the expiration date is imminent or has passed
- Incense and hygiene-related products: If opened and used
- Music albums, books, art prints: Cases where the packaging has been opened and the item is in a state where it can be reproduced or viewed.
- Custom-made items such as wood carvings and glass crafts: As these products are individually produced according to the customer's request, exchanges or refunds due to a simple change of mind are not available.
If the above product is defective or misdelivered, a normal exchange or refund is available in accordance with Article 3.
Article 5 (Criteria for Responsibility of Shipping Costs)
- Exchange/Refund due to a simple change of mind: The customer is responsible for the round-trip shipping costs.
- For reasons attributable to the seller, such as defective products, defects, or incorrect delivery: Composition will bear the shipping costs.
Article 6 (Refund Processing Period)
The refund will be processed within 3 to 5 business days after the returned item arrives and inspection is completed. Depending on the payment method, it may take additional time for the actual refund to be completed.
Article 7 (Inquiries)
If you have any questions regarding refunds or exchanges, please contact us below, and we will be happy to assist you.
- Customer Center: 070-8019-1640
- Email: love@dhara.day
This policy is effective from September 2, 2026.
